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Cancellation policy for consumers in distance contracts


Cancellation policy for consumers in distance contracts



The LOMA Group and LOMA Automotive Design LLC fully acknowledge the challenges shipping companies face, particularly in light of recent disruptions caused by lockdowns, natural disasters, and other factors beyond our control. We are also aware that shipping problems may arise due to shortages of supply caused by war situations, sanctions, embargos, or any other disturbances in production and transportation services.

While we remain fully committed to providing high-quality products and will make every effort to ensure fast shipping and production times, we understand that shipping costs may rise unexpectedly in some cases. To address this issue, LOMA is covering up to 20% more on shipping costs in cases they rise without asking the customer to repay the balance. However, please note that due to the pandemic and war situations currently, many shipping companies have gone bankrupt, and the remaining ones have periodically increased prices by up to 800%. In such cases, LOMA will and cannot cover the balance and will try to find a better option to save shipping costs, or if necessary, cover 20% more by itself just to fulfill the order of its customer. If neither option is possible, LOMA reserves the right to wait until the shipping prices come back to a normal and acceptable level.

It should be noted that cancellations for items that are in stock and where the shipping process has already been organized and paid for are not possible after 14 days. Cancellations for custom-made items are not possible after 7 days. Additionally, cancellations are not possible due to government decisions or lost items.

By making payment, you agree to our terms and conditions, cancellation policy, and data protection policies. The LOMA Group and LOMA Automotive Design LLC reserve the right to update these policies periodically to ensure compliance with applicable laws and regulations.

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has / has taken possession of the goods / the last goods.

To exercise your right of withdrawal, you must contact us (LOMA AUTOMOTIVE LLC, Nad Al Sheba, Dubai, UAE
+971 800 0357 033 67, email: a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

- End of revocation -

Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Similarly, there is no right of withdrawal for contracts for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly.

Special instructions for premature termination of the right of withdrawal
In the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, your right of revocation expires prematurely if the sealing of the goods has been removed after delivery. For contracts for the delivery of sound or video recordings or computer software in sealed packaging, your right of withdrawal expires prematurely if the seal has been removed after delivery.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- To LOMA AUTOMOTIVE LLC, Ihjabs Camp Al Goze Third, Dubai, UAE
+971 800 0357 033 67, Email:

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper) - Date

(*) Delete as appropriate.


Nad Al Sheba, Dubai

The United Arab Emirates

T: 0800 035 703 367


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